Refund policy

Return and Exchange Policy for Reversible

1. General Return Policy

At Reversible, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer returns and exchanges under the following conditions:

  • Return Window: Items must be returned within 30 days of the delivery date.
  • Condition of Items: All items must be returned in their original condition—unworn, unwashed, and with all tags and hygiene seals still intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
  • Sanitary: Please ensure to try on your swimwear bottoms over underwear.

2. Exchange Policy

  • Size Exchanges: We offer free exchanges for a different size of the same item, subject to availability. If the size you need is not available, we can issue a store credit or a refund.
  • Style Exchanges: If you wish to exchange your item for a different style or color, please return the original item as per the return conditions, and place a new order for the desired item.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as “Final Sale” at the time of purchase.

4. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original method of payment.
  • Shipping Costs: Shipping costs are refundable. 

5. Faulty Items

If you receive an item that is defective or damaged, please contact our customer service within 7 days of receiving your order with a description and photo of the issue. We will arrange a replacement or a full refund, including return shipping costs.

6. How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service at admin@reversible.au to initiate a return or exchange. Please include your order number and reason for the return or exchange.
  2. Shipping Instructions: Once your return or exchange is approved, we will provide you with instructions on how to return your item.
  3. Packaging: Ensure the item is securely packaged to prevent damage during transit.

8. Contact Us

If you have any questions about our return and exchange policy, please contact us at admin@reversible.au. We are here to help and want to ensure you are completely satisfied with your purchase.